Full-Time Universal Banker

BANKFIRST is seeking an outgoing, service oriented professional to fulfill the role of Full-Time Universal Banker at our Norfolk location.   Successful candidate will possess good math and communication skills, be accurate, work well under pressure and be well organized. The individual will be responsible for conducting teller transactions, cross-selling bank products and services, have the ability to perform new account duties and be able to identify and refer loan prospects to lenders as well as assist commercial bankers with deposit acquisition.

BENEFITS: 

BankFirst provides competitive compensation including the following benefits:

• (11) Eleven Paid Holidays
• Profit Sharing Program
• 401k Program + Match
• Paid Time Off
• Flex Spending Accounts
• Education Assistance
• Short and Long-Term Disability
• Life Insurance
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance for self, spouse and dependents
• Cancer, Accident and Critical Care Insurance
• Educational Assistance Program

ESSENTIAL DUTIES:

• Perform new account duties which include selling new accounts and advising customers on all bank services and helping customers match the appropriate bank service to their specific need.
  • Conduct sales activities to sell and cross-sell products.
  • Target single-service households for additional products.
  • Offer “needs based” deposit/credit products to customers.
  • Set aside a specific number of hours each week for business development and plan work tasks accordingly.
  • Identify and refer loan prospects to a lender.
  • Assist commercial bankers with commercial deposit account acquisition.
  • Solve customer problems/complaints effectively and efficiently.
  • Demonstrate cooperation with all departments and serve as a “back-up” as needed.
  • Contact 100% of new account holders with follow-up thank-you/satisfaction correspondence.
  • Complete all product training as needed
  • Keep current with changes in consumer regulations as they pertain to deposit and loan products.
  • Participate in annual training as warranted by position.
  • Operate within the bank’s stated policies and procedures.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent customer service skills
• The ability to prioritize and organize daily work to be available to walk-in customers
• Mathematical skills
• Ability to utilize bank software effectively
• Ability to maintain confidentiality at all times
• Ability to continually reinforce BankFirst’s Customer Service culture by practicing the “TOP 8” initiatives and by supporting the practice of these initiatives by other bank employees
• Knowledge of all bank deposit products, features and benefits
• Ability to work in a fast-paced environment
• Ability to work well under pressure
• High degree of accuracy
• Strong communication skills
• Organizational skills
• Ability to complete all required compliance training
• Ability to work a flexible schedule as needed including Saturdays
• Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act, Regulation E and CC, and teller roles and responsibilities relating to each act.
• Bi-lingual skills (English/Spanish preferred but not required)

TRAINING AND EXPERIENCE:

• High School diploma or GED required.
• Prior Customer Service or Call Center experience preferred.
• Previous sales training and/or experience preferred.

*BankFirst is an Equal Opportunity Employer. Member FDIC.